Online dispute resolution according to Art. 14 paragraph 1 ODR Regulation and Sec. 36 Act on Alternative Dispute Resolution in Consumer Matters (VSBG).
The European Commission has established a platform for online dispute resolution (ODS), which you can access at ec.europa.eu/consumers/odr/. We are neither obliged to participate in dispute resolution proceedings before a consumer arbitration panel, nor are we generally willing to do so.